RIGHT OF WITHDRAWAL
Information about the right of withdrawal for consumers
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity.
Cancellation policy for the delivery of goods:
For digital content that is not supplied on physical data media (such as USB stick, CD-Rom, DVD), please note the cancellation policy for digital media.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving a reason.
The withdrawal period is
– 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
– if you have ordered several goods as part of a single order, which are delivered separately, 14 days from the day on which you or a third party named by you, who is not the carrier, acquired or acquired possession of the last delivered goods Has;
– in the case of delivery of goods in several partial consignments, 14 days from the day on which you, or a third party named by you, who is not acting as a carrier, acquired or obtained possession of the last partial consignment;
– In the case of contracts for the regular delivery of goods over a specified period of time, 14 days from the day on which you or a third party named by you, who is not acting as a carrier, acquired or acquired possession of the goods delivered first.
In order to exercise your right of withdrawal, you must contact one of the project managers at “Wiir”, Benjamin Ergün, Weidmanngasse 27/10, A-1170 Vienna, by means of a clear statement (e.g. a letter sent by post, fax, email, by telephone) Decide to withdraw from this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the end of the withdrawal period.
Consequences of resignation
If you withdraw from this contract, we will have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have a different type of delivery than the cheapest standard delivery we offer have chosen) to repay immediately and at the latest within 14 days from the day on which we have received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately, but at the latest within 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 14-day period has expired.
You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the nature, properties and functionality of the goods.
Exclusion of the right of withdrawal
The right of withdrawal does not exist for contracts
– for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer,
– for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded,
– for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
– for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery,
– for the delivery of alcoholic beverages, the price of which was agreed when the contract was concluded, but which can be delivered at the earliest 30 days after the contract was concluded and whose current value depends on fluctuations in the market over which the entrepreneur has no influence,
– for the delivery of sound or video recordings or computer software in a sealed package if the seal was removed after delivery,
– for the delivery of newspapers, magazines or magazines with the exception of subscription contracts.
Returns
The modalities mentioned in this section “Returns” are not a prerequisite for the effective exercise of the right of withdrawal according to the section “Information on the right of withdrawal for consumers”. Therefore, please note our separate cancellation policy when you return.
Customers are asked to report the return to the seller by email to office@wiir.at before returning the goods to announce the return. In this way, they enable the seller to assign the products as quickly as possible.
Customers are asked to send the goods back to the seller as a prepaid package and to keep the receipt. The seller will reimburse the customer for the postage costs in advance, unless these are to be borne by the buyer.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned to the seller in the original packaging with all accessories. If the original packaging is no longer in the buyer’s possession, another suitable packaging should be used to provide adequate protection against transport damage and to avoid any claims for damages due to damage due to defective packaging.
Cancellation policy for services:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving a reason. The withdrawal period is 14 days from the day the contract is concluded.
In order to exercise your right of withdrawal, you have to send one of the project managers from “Wiir”, Benjamin Ergün, Weidmanngasse 27/10, A-1170 Vienna, by means of a clear statement (e.g. a letter sent by post, fax, email, by telephone) via your Decide to withdraw from this contract. You can use the attached sample cancellation form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your communication regarding the exercise of the right of withdrawal before the end of the withdrawal period.
Consequences of resignation
If you withdraw from this contract, we will have all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from the fact that you have a different type of delivery than the cheapest standard delivery we offer have chosen) to repay immediately and at the latest within 14 days from the day on which we have received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
If you have requested that we should start the service during the withdrawal period, you must pay us an appropriate amount, which corresponds to the proportion of the services already provided up to the time of the cancellation declaration compared to the total scope of the services provided in the contract.
Exclusion of the right of withdrawal
There is no right of withdrawal if the entrepreneur has provided the service in full and has only started to perform the service after the consumer has given his express consent and at the same time has confirmed his knowledge that he has the right to withdraw if the entrepreneur fully fulfills the contract loses.