Information on the right of withdrawal for consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or self employed professional activity.
General information about Verein WiiR
Verein WiiR offers its own courses, workshops, holiday programmes, holiday camps, summer camps, projects and events for children, teenagers, families, kindergartens, schools and other participant groups.
Depending on the booked offer, different statutory rules, participation terms, withdrawal terms or cancellation terms may apply. Whether a statutory right of withdrawal exists is reviewed based on the specific booking, the booked offer, the agreed date or period and the applicable legal provisions.
Courses, workshops, holiday camps, holiday programmes and events with a fixed date
For services related to leisure activities, there is generally no statutory 14 day right of withdrawal under Section 18 para. 1 no. 10 FAGG if the contract provides for a specific date or period for performance.
This applies in particular to courses, workshops, holiday programmes, holiday camps, summer camps, projects, school offers, kindergarten offers and similar events with a fixed date or fixed period.
In these cases, there is generally no statutory 14 day right of withdrawal. However, a submitted request may be reviewed as a withdrawal, cancellation or goodwill request according to the agreed participation, withdrawal or cancellation terms.
Voluntary withdrawal, cancellation or participation terms
If Verein WiiR voluntarily grants a right of withdrawal, a cancellation option or specific cancellation periods, the agreed participation, withdrawal or cancellation terms apply.
A refund, partial refund, credit note or rebooking will only be made if this is required by law or follows from the agreed terms.
Online function “Withdraw from contract”
If you wish to withdraw from a contract, declare a withdrawal or submit a cancellation request regarding a booking, you may use our online function:
After submitting the form, you will receive a confirmation of receipt by email without undue delay. This confirmation contains the content of your declaration as well as the date and time of receipt.
The confirmation of receipt does not automatically mean that a withdrawal, cancellation or termination is legally valid or that a refund will be made immediately. Verein WiiR reviews your request based on the specific booking, the applicable legal provisions, possible exclusions and the agreed participation, withdrawal or cancellation terms.
Withdrawal information for the delivery of goods:
For digital content that is not supplied on a tangible medium, such as a USB stick, CD ROM or DVD, please refer to the withdrawal information for digital media.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is
– 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
– if you ordered several goods as part of a single order and they are delivered separately, 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last delivered goods;
– in the case of delivery of goods in several partial shipments, 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last partial shipment;
– in the case of contracts for the regular delivery of goods over a specified period, 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the first goods.
To exercise your right of withdrawal, you must inform us, Verein WiiR, ZVR 091297963, Weidmanngasse 27/10, A-1170 Vienna, Austria, email: office@wiir.at, by means of a clear declaration, for example by a letter sent by post or by email, of your decision to withdraw from this contract.
You may use the model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than 14 days from the day on which we received your notification of withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement.
We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the 14 day period has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary for checking their condition, properties and functioning.
Exclusion of the right of withdrawal for goods
The right of withdrawal does not apply to contracts
– for the supply of goods that are not prefabricated and for whose production an individual choice or decision by the consumer is decisive or that are clearly tailored to the personal needs of the consumer,
– for the supply of goods that can spoil quickly or whose expiry date would be exceeded quickly,
– for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
– for the supply of goods if, due to their nature, they have been inseparably mixed with other goods after delivery,
– for the supply of alcoholic beverages whose price was agreed at the time of conclusion of the contract, but which can be delivered no earlier than 30 days after conclusion of the contract and whose current value depends on market fluctuations over which the trader has no influence,
– for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery,
– for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
Returns
The arrangements mentioned in this “Returns” section are not a prerequisite for effectively exercising the right of withdrawal.
Customers are asked to notify returns in advance by email to office@wiir.at. This helps us assign the returned products as quickly as possible.
Customers are asked to return the goods as a prepaid parcel and to keep the proof of posting.
Customers are asked to avoid damage or contamination of the goods. If possible, the goods should be returned in their original packaging with all accessories. If the buyer no longer has the original packaging, other suitable packaging should be used to ensure sufficient protection against transport damage.
Withdrawal information for services:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day of conclusion of the contract.
To exercise your right of withdrawal, you must inform us, Verein WiiR, ZVR 091297963, Weidmanngasse 27/10, A-1170 Vienna, Austria, email: office@wiir.at, by means of a clear declaration, for example by a letter sent by post or by email, of your decision to withdraw from this contract.
You may use the model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send your notification of exercising the right of withdrawal before the withdrawal period expires.
Consequences of withdrawal
If you withdraw from this contract, we must reimburse all payments received from you, including delivery costs, except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than 14 days from the day on which we received your notification of withdrawal from this contract.
For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no case will you be charged any fees for this reimbursement.
If you requested that we begin performing the service during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of exercising the right of withdrawal compared with the full scope of the services provided for in the contract.
Exclusion of the right of withdrawal for services
There is no right of withdrawal if the trader has fully performed the service and began performing the service only after the consumer had given their express consent and at the same time confirmed their knowledge that they lose their right of withdrawal once the contract has been fully performed by the trader.
Special exclusion for leisure activities with a fixed date or period
Regardless of the general withdrawal information for services, there is generally no statutory right of withdrawal for services related to leisure activities if the contract provides for a specific date or period for performance.
This applies in particular to courses, workshops, holiday programmes, holiday camps, summer camps, projects, school offers, kindergarten offers and similar events by Verein WiiR with a fixed date or fixed period.
Model withdrawal form
If you wish to withdraw from the contract, you may use this form. Its use is not mandatory.
To:
Verein WiiR
ZVR 091297963
Weidmanngasse 27/10
A-1170 Vienna
Austria
Email: office@wiir.at
I hereby withdraw from the contract concluded by me for the following goods or service:
Name of the offer or product:
Booking number, order number or contract reference:
Booked or ordered on:
Received on, if goods are concerned:
Date or period, if an event is concerned:
Name of the consumer:
Address of the consumer:
Email address of the consumer:
Date:
Signature of the consumer, only if submitted on paper:
Notice
For a withdrawal or cancellation, a clear declaration is generally sufficient, stating that you wish to withdraw from or cancel the contract. No reason is required. Additional information about the specific booking, order or service may be required to review the request.